Who is Gia?
Gia is Gyde’s AI virtual assistant who reaches out on behalf of brokers to support and care for their clients. She interacts directly with members to provide guidance, answer questions, and help them navigate their benefits and care experience.
How do I see conversations between Gia and my clients?
Every client conversation is visible in your GydeOS account under that client’s profile, giving you full visibility into Gyde’s outreach.
Can brokers interject into AI conversations?
No, brokers can’t add to Gia's client conversations directly. However, if a client asks to speak to their broker, the AI will immediately notify them.
What happens if a client escalates and asks to speak to their broker?
Gia instantly flags the request. You’ll receive a notification in GydeOS and an email alert so you can follow up right away, depending on how you have your notification preferences set up.
Can I see when SMS texts are being sent to my clients?
Yes. Campaign schedules in the portal show when outreach is upcoming, sent, and completed.
How does Gia handle client updates, such as changes to living situation, finances, or health?
Gia gathers high-level updates from clients and summarizes them for review, so brokers are fully informed before each meeting.
What does the conversation with Gia look like for my client?
For the client, conversations with Gia are friendly, direct, and focused on helping them renew their plan quickly. Clients can easily schedule appointments, share updates, or ask to speak with their broker.
What is Gia trying to accomplish when speaking to clients?
Gia's goal is to simplify renewals by notifying clients of their upcoming renewal, scheduling appointments, and gathering updates on financial or health changes. This allows brokers to focus on meaningful conversations and growing their book of business.
Does Gia only send one message, or can she follow up?
Gia can send timely follow-ups if clients don’t respond, ensuring no renewal opportunities are missed. Gyde adjusts follow-up timing based on prior engagement and communication history, while maintaining a respectful cadence that keeps clients informed without feeling over-contacted.
Can clients tell they’re speaking with AI?
Yes. Gia clearly introduces itself as the broker’s virtual assistant, so clients know it’s an agentic AI reaching out on the broker's behalf.