Gia is Gyde's AI virtual assistant who reaches out on behalf of brokers to support and care for their clients. She connects with members by both text and voice — including live phone calls for things like welcome outreach, enrollment, and lead qualification — to provide guidance, answer questions, and help them navigate their benefits and care experience.

Yes. Gia calls and texts clients from a dedicated number — (855) 626-8495 — and she answers when a client calls it.

Gia identifies an inbound caller by matching their caller ID against the phone numbers saved on client records in GydeOS. If she recognizes the number and has outreach in progress for that client, she picks the conversation up. If she recognizes the client but has nothing in flight, she greets them by name and directs them to their broker. If the number isn't on any client record — including a broker calling from their own phone — she explains she couldn't match it and directs the caller to their broker.

Gia does not take messages on an inbound call. For the full picture, including how to fix a number she doesn't recognize, see When Someone Calls Gia's Number.

Open Clients in the left navigation, select the client, then open their Activity tab. Every text conversation sits there, alongside each call with its recording and transcript. See The Activity Tab on a Client Record.

No, brokers can't add to Gia's client conversations directly. However, if a client asks to speak to their broker, the AI will immediately notify them.

Gia instantly flags the request. You'll be notified in-app, by email and by text, depending on how you have your notification preferences set up. See Managing Escalations & Handoffs.

Yes. Open Campaigns in the left navigation and select a campaign to see when outreach is upcoming, sent, and completed, and use its Targeted clients list to see where each client stands.

For one client, their Activity tab shows every text Gia has already sent them and every reply.

Gia gathers high-level updates from clients and summarizes them for review, so brokers are fully informed before each meeting.

Gia reaches clients by both text and voice, and in either channel the experience is friendly, direct, and focused on helping them quickly. Clients can easily schedule appointments, share updates, or ask to speak with their broker.

Gia's goal is to simplify renewals by notifying clients of their upcoming renewal, scheduling appointments, and gathering updates on financial or health changes. This allows brokers to focus on meaningful conversations and growing their book of business.

Gia can send timely follow-ups if clients don't respond, ensuring no renewal opportunities are missed. Gyde adjusts follow-up timing based on prior engagement and communication history, while maintaining a respectful cadence that keeps clients informed without feeling over-contacted.

Yes. Gia clearly introduces itself as the broker's virtual assistant, so clients know it's an agentic AI reaching out on the broker's behalf.

Gia's conversations with clients are grounded in that client's own information and official plan documents, such as the Statement of Benefits, so responses draw on verified sources rather than guesswork. We also actively review the responses Gia provides to ensure accuracy, and Gia flags anything that needs a broker's expertise rather than guessing.

During AEP, Gia's outreach is anchored to the client's current plan and tailors the conversation based on what's happening to that plan heading into the new plan year. That includes whether the plan is continuing largely unchanged, being discontinued, or seeing significant network or benefit changes, so each client is pointed to the most relevant next step. As updated plan-year information becomes available from carriers and CMS, Gia references it to help guide the client through their renewal.