Introduction
Gap Scores help you quickly understand where a client may have a meaningful coverage gap and where an ancillary product may offer additional protection.
You will see:
An Overall Gap Score for the client
Product-specific Gap Scores for each ancillary product (Dental, Vision, Hospital Indemnity, Critical Illness)
Gap Scores are meant to help you prioritize which clients to review first and which products to consider discussing. They are not an automatic recommendation and they do not replace your judgment.
What do these gap scores mean?
Gap Scores indicate how strongly Gyde's AI tool believes a client may benefit from an ancillary product based on their current health policy.
A High gap score means the client appears to have a significant coverage gap and they'd benefit most from ancillary products. This indicates potential significant ancillary coverage opportunities.
A Medium gap score means the client has a moderate gap in coverage and indicates potential moderate ancillary coverage opportunities.
A Low gap score means the client’s current plan likely provides strong coverage in that area or the client has minor gaps in coverage. It indicates potential minor ancillary coverage opportunities.
How to use Gap Scores
A simple approach:
Start with clients who have a High Overall Gap Score
Then review any High product-specific Gap Scores
Use the reasoning provided in the client record to understand what is driving the score before deciding to initiate outreach to the client